The short answer: IP CTS vs IP Relay
While both IP CTS and IP Relay services help make communication accessible, the difference between them is based on meeting the specific needs of each individual.
IP CTS is for individuals with hearing loss who prefer to speak.
IP Relay is for individuals with hearing loss or speech disabilities who do not generally speak.
IP CTS (Internet Protocol Captioned Telephone Service)
Purpose: Helps individuals with hearing loss who prefer to speak but have difficulty understanding speech on a phone call.
User Experience: For Nagish users, IP CTS feels like a regular phone call with the added benefit of live captions when the other side responds.
IP Relay (Internet Protocol Relay Service)
Purpose: Helps individuals who are deaf, hard of hearing, or have speech disabilities communicate via text with standard phone users.
User Experience: For Nagish users, IP Relay feels like texting, while the person on the other end experiences a regular phone call.
Which One to Use?
If you prefer to speak but have difficulty hearing on calls → IP CTS (for captioned phone calls).
If you prefer to type instead of speaking → IP Relay (for text-based communication with voice users).
Can I be eligible for both services?
Yes. Many users benefit from both IP CTS and IP Relay services. For example, some may choose to speak when they feel comfortable that the other side understands them, while others may prefer to type in certain situations. Having both services allows flexibility based on personal preference in various situations.
Is both IP Relay and IP CTS certified by the FCC?
Yes. Nagish is certified by the FCC to provide both IP Relay and IP CTS services to eligible individuals.