Possible Reasons and Solutions if Captions are Missing
Not Seeing Captions on Outgoing Calls:
Make sure you use the Nagish app when placing a call
Your calls will only be captioned if you use Nagish. (Instead of your native phone dialer).
To use Nagish, press the blue and yellow Nagish app icon:
Open your Nagish dialer or your contacts on the Nagish app to place the call. See here for how to place a call with Nagish.
Move the Nagish app to your home screen
We highly recommend placing the Nagish app on your home screen for easy access. See here for instructions on how to move Nagish to your home screen.
Not Seeing Captions on Incoming Calls:
Captions are available on incoming calls with your Nagish number or your existing phone number.
Receive captions on incoming calls with your Nagish number:
Calls to your Nagish number will automatically be captioned.
No further action is needed, but you must give callers your Nagish number.
Receive captions for incoming calls on your existing phone number:
Enable call forwarding to Nagisn. See here for instructions on how to receive calls on your existing phone number with Nagish.
Once incoming calls are forwarded to Nagish, all your calls will automatically be captioned
NOTE: If you're not seeing captions, make sure the Nagish app is not minimized.
