Troubleshooting Audio with Hearing Aids or Cochlear Implants on Your Phone
Check Bluetooth Connection (Phone settings)
Make sure Bluetooth is turned on and hearing devices are connected
Toggle Bluetooth off and back on to reset the connection
Restart your phone and hearing aids/cochlear implant to re-establish the connection
Check Audio Routing & Volume
Ensure the mute button is not enabled
Turn up the call volume using the volume buttons
Tap Audio during a call to switch between Loudspeaker and Bluetooth streaming
Re-pair Hearing Devices (Phone Settings or Manufacturer App)
Unpair and re-pair your hearing aids or cochlear implants
Do this via Accessibility settings or your device manufacturer’s app
iPhone or iPad (iOS): How to Connect Bluetooth Hearing Devices to your iPhone
Android or Tablet: How to Connect Bluetooth Hearing Devices to your Android
Test Audio & Apps
Force close and reopen the app you’re using
Try playing audio from another app (e.g., Music, YouTube) to test Bluetooth streaming
Check the hearing aid or implant companion app for connection status or firmware updates
Try Another Device
Connect your hearing devices to a different phone or tablet to test the connection
Contact Support
If the issue persists, reach out to your audiologist, the device manufacturer, or our support team for further assistance
Open the App to settings > Tap 'Get Support'