Make sure Bluetooth is turned on and hearing devices are connected

Toggle Bluetooth off and back on to reset the connection

Restart your phone and hearing aids/cochlear implant to re-establish the connection

Ensure the mute button is not enabled

Turn up the call volume using the volume buttons

Tap Audio during a call to switch between Loudspeaker and Bluetooth streaming

Unpair and re-pair your hearing aids or cochlear implants

Do this via Accessibility settings or your device manufacturer’s app

iPhone or iPad (iOS): How to Connect Bluetooth Hearing Devices to your iPhone

Android or Tablet: How to Connect Bluetooth Hearing Devices to your Android

Force close and reopen the app you’re using

Try playing audio from another app (e.g., Music, YouTube) to test Bluetooth streaming

Check the hearing aid or implant companion app for connection status or firmware updates

Connect your hearing devices to a different phone or tablet to test the connection

If the issue persists, reach out to your audiologist, the device manufacturer, or our support team for further assistance

Open the App to settings > Tap 'Get Support'
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